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Stampin' Up!'s Discussions

Problems with the new print service? Post here for help.

Started this discussion. Last reply by Kari-lyn Klemick 3 hours ago. 113 Replies

Are you getting an error when trying to order your print project? Post the text of the error here along with some details about your order (project types, number of pages, etc.) and we'll do what we…Continue

Tags: Error, Print Product, Print, Tech Support

My Digital Studio Print Services Temporarily Unavailable—Starting Friday, February 21

Started this discussion. Last reply by Chris Schultz Mar 24. 32 Replies

Our My Digital Studio print services will be temporarily unavailable starting on Friday, February 21 while our print vendor performs system and maintenance changes. If you place an order between now…Continue

Update MDS 2

Started Feb 4, 2013 0 Replies

We have a new software update for MDS 2, so make sure to update your program. In your MDS 2 program just go to Help and then Check for Updates and in a couple minutes you'll be ready to go. You can…Continue

 

Stampin' Up!'s Page

Latest Activity

Kari-lyn Klemick replied to Stampin' Up!'s discussion Problems with the new print service? Post here for help.
"I got it working :)  Thanks!"
3 hours ago
Stampin' Up! replied to mieke's discussion ordering MDS for my sister inlaws
"Hi Mieke,If you purchase the MDS software discs, they can install the software on their computers without a customer account. When they go to purchase additional downloads or order print products, they will be prompted to create a customer account."
5 hours ago
Stampin' Up! replied to Stampin' Up!'s discussion Problems with the new print service? Post here for help.
"Hi Kari-lyn,Close MDS and open it again so that MDS can try to retrieve the price again."
6 hours ago
Kari-lyn Klemick replied to Stampin' Up!'s discussion Problems with the new print service? Post here for help.
"I am trying to order a postcard but it won't let me.  It says ERROR: Could not retrieve starting price.  Cannot continue. I have tried both the 3.5x5 and the 5x7 and I get the same error. Help!  I am leaving on…"
18 hours ago
Stephanie Lockhart replied to Stampin' Up!'s discussion Problems with the new print service? Post here for help.
"The 2 pages that gave me problems were Eggceptional Easter and World Traveller templates. Both had photo boxes filled with DSP. In both cases I changed the photo box to a punch and it fixed it. Does Stampin Up ever fix corrupted downloads? "
19 hours ago
Monika Davis commented on Stampin' Up!'s blog post Print Product Ordering Available on 7/16 and 20% Off Discount (US and CAN only)
"I had problems with World Traveler paper #1 and paper #2.  I think the others seemed ok but both of those had corruption errors which caused the upload to the print service to fail."
yesterday
Barb Flavin commented on Stampin' Up!'s video
Thumbnail

MDS: Add Backgrounds and DSP

"Wow, this is my first video to watch...is it just me or is this video extremely blurry? "
yesterday
Elizabeth Rush commented on Stampin' Up!'s blog post Print Product Ordering Available on 7/16 and 20% Off Discount (US and CAN only)
"Yea, my order went through today!  I was worried because I had used the "World Traveler" download on one of my pages and I saw someone else mention that download had an issue but i think the issue is only with the dark brown paper,…"
yesterday
Stampin' Up! replied to Stampin' Up!'s discussion Problems with the new print service? Post here for help.
"Hi Nancy, yes, we changed the minimum page amount with our new printer. It used to be 5; we bumped it up to 10 in order to help keep the price down."
yesterday
Stampin' Up! replied to Stampin' Up!'s discussion Problems with the new print service? Post here for help.
"Hi Juliana, we have received several orders for individual pages, so it must be something else. If you clear your cart, are you able to upload and order a project with 10 blank pages? That way we can be sure if there is a problem in the system, or…"
yesterday
Stampin' Up! replied to Stampin' Up!'s discussion Problems with the new print service? Post here for help.
"Hi Mieke,Sorry for your frustration. Out of curiosity, if you clear your cart, and upload a plain white 24-page photobook (don't design anything, that way your project will upload much quicker), do you get the same error? Or are you able to…"
yesterday
Stampin' Up! replied to Stampin' Up!'s discussion Problems with the new print service? Post here for help.
"Hi Andrea, we discontinued the hardcover journal, but we have introduced two new softcover journals, in a slightly different size. You will want to convert your journal to the new size. To do so, go to Edit > Change Project Size/Type and select…"
yesterday
Juliana Bibas replied to Stampin' Up!'s discussion Problems with the new print service? Post here for help.
"Stampin' Up! discontinued the journal at the end of May when they made the changes to the print service for MDS.  "
yesterday
NANCY KNOWLES replied to Stampin' Up!'s discussion Problems with the new print service? Post here for help.
"I downloaded it and it worked right away. I did tell me that I needed to order more pages though. Previously 7 was all I needed for a minimum, but after the update, I needed 10. Oh well, all done. Thanks again for your help!!"
yesterday
Andrea Haines replied to Stampin' Up!'s discussion Problems with the new print service? Post here for help.
"Hello. I am trying to order a journal. I have a MAC OS X 10.8.5 system. Upon signing into MDS, I am shown that I have the most recent update in software. When I go to the Project>Order>Journal (any project) I am unable to select it due to it…"
yesterday
Juliana Bibas replied to Stampin' Up!'s discussion Problems with the new print service? Post here for help.
"I'm getting this error too and spent a long time with tech support on the line this afternoon.  I'm kind of starting to wonder if they are having issues with the individual pages as everyone who is having persistent issues is trying…"
yesterday

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Stampin' Up!'s Blog

Print Product Ordering Available on 7/16 and 20% Off Discount (US and CAN only)

Posted on July 15, 2014 at 12:00am 53 Comments

Print Product Ordering

We are more than a little happy to announce that My Digital Studio print product ordering will be available this week. We will release a software update on Wednesday, July 16 at 12:00 PM noon (MT) that will turn the ordering functionality back on.



20% Off Discount

To show our appreciation for your patience through this difficult transition, we will be offering a 20% discount on all of our…

Continue

Print Product Update (US and CAN only)

Posted on July 1, 2014 at 2:00pm 30 Comments

Print Product Availability



We spent the better portion of the day yesterday with our print vendor, answering more questions and reviewing follow-up items from our meeting last Friday. We still cannot provide an exact date for when print product ordering will be available again, but we are working through the final details now and hope to be able to…

Continue

New Downloads 07-01-2014

Posted on July 1, 2014 at 8:00am 10 Comments

Stampin’ Up! is committed to bringing you fresh, exciting digital content each and every month. Check out the latest downloads below. Click on the download title to see it in the store, or click on the images to get an even closer view.



And Many More Stamp…
Continue

Print Product Update (US and CAN only)

Posted on June 27, 2014 at 5:00pm 14 Comments

Print Product Availability



We spent the afternoon reviewing products with our print vendor, and we liked what we saw: the printing was high quality and the colors were great. We still have a few questions to work through, but we are very optimistic about what we saw.



We still cannot provide an exact date for when print product ordering will be available again, but we made some good progress towards defining that date in our meetings this afternoon. We will… Continue

Comment Wall (3 comments)

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At 8:10pm on April 24, 2013, Trina Terrell said…

HELP!  I created some wedding postcards on my MDS...but now that I want to order them...I can't find my projects.  Where are they stored?

thanks

Trina

At 10:18am on August 11, 2012, Connie M Harvey said…

Does anyone know a quick way to download all your digital downloads without having to do 1 at a time?  I have a few and have to reinstall.  Please help

At 4:24pm on December 6, 2010, Nicole Gunter said…
WOW! I was trying to work on something for Disney myself and then I see this! Fabulous, just fabulous, so how do I get??? :-) Great job!
 
 
 

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