I don't know if any one else has had this problem but when I go to print the pdf of the new weekly downloads I get the following message:

 

Microsoft Visual C++ Runtime Library

 

Runtime error. Program:C:\Program files\Internet Explorer\iexplorer.exe

This application has requested the Runtime to terminate it in an unusual way. Please contact the applications support team for more information.

 

It has happened the last three, maybe four weeks when I go to print a copy of the new downloads. Any one else get this message? Do I have a program that needs to be updated? Or is my computer on it's last legs? (I hope not!)

Views: 141

Reply to This

Replies to This Discussion

I recommend that you have all of the latest 'urgent' and 'important' for Windows. If you are running Windows XP, click start and then all programs. Windows Update should be at the top of the first column. If you are running Windows 7 then click start and type Windows Update. It will display the program and you run it from there. Continue to do this until you have no more 'urgent' and 'important' updates. I may take several times.

Next, download and install the most recent copy of Adobe reader from www.Adobe.com.

Let me know how it goes.

John
www.Stamped2aT.com

Sad to say but it is still doing the same thing and I am receiving the same message. But on a good note, I have the latest updates for Windows and Adobe reader.

 

What version of Internet Explorer are you using?

Go to this page http://support.microsoft.com/kb/923737 and click on the Fix it button.

I received the message:

"unexpected error installing this package. This may indicate a problem with the package. Error code 2738"

I went back to the page and scrolled down further and used the section "reset myself" and it seemed to work. I am now able to print this weeks downloads. Thanks for your help, John. Hopefully next Tuesday it will still be cooperating.

 

I'm glad you got it fixed.

And I am happy to report that I have had no further issues when printing the weekly downloads. Yeah! I think I needed the Adobe updates because now when I print, the window that pops up definitely looks different than before. What ever the reason, I am glad things are back to normal.

RSS

© 2014   Created by Stampin' Up!.

Badges  |  Report an Issue  |  Terms of Service

© 2013 Stampin’Up. All rights reserved. Terms of Use | About us | Report an Issue